Venue Tiers

Choose the depth of concierge your guests deserve.

QwestGuest offers three partnership tiers — each one a different level of investment in your guest experience. Every tier upholds the same commitment to quality. The difference is depth.

Tier I

Charted

Your venue, established on the QwestGuest platform. A polished, branded AI concierge presence that works from day one — no heavy content build required.

  • Your property served to guests with a consistent, professional concierge presence
  • Core on-property guidance, essential venue details, and always-on guest support
  • The right starting point for teams ready to deliver AI concierge without a lengthy setup

Tier II

Curated

A richer concierge experience, built with your team. Your content, your language, your brand — at the centre of every guest interaction.

  • Showcase your property's story, signature experiences, and what makes your venue distinct
  • More nuanced, accurate guest responses grounded in details your team knows best
  • A concierge that sounds like you — not like a platform

Tier III

First Hand · First Class

More than a tier — a designation. A QwestGuest representative, or a team scaled to your property, is hosted on-site and experiences your venue as a guest would. From that immersion comes a fully verified concierge profile, a formal platform endorsement, and the First Hand · First Class seal of distinction.

  • On-site immersion captures your service culture, local knowledge, and guest expectations firsthand
  • Every detail validated through lived experience — not submitted forms or assumptions
  • Reserved for venues where concierge precision is not a preference — it is the standard

Not sure which tier is right for you?

Tell us about your venue and guest experience priorities. We will recommend the right starting point and walk you through what the platform looks like from the inside.

Request a Platform Demo